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Customer Relationship Management

Talisma

Multi-Channel Customer Relationship Management form Talisma is a fully integrated customer service application suite, providing low cost, real-time customer service with all the robustness of traditional telephony-based service centres.

Effectively handle thousands of interactions, across both traditonal and electronic touch points.
Quickly see an up-to-date, comprehensive view of each customer and all of their interactions across your enterprise.
Effortlessly categorize, sort and search customer data regardless of interaction type or communication channel used.
Easily customize the intuitive user interface for highly quality service and greater productivity.
Facilitate fast, accurate response using intelligent rules-based routing, automation and personalization.

For a detailed Product overview, application areas, benefits, downloads, case studies and white papers click here